PRIVACY POLICY
Matrix Labs USA LLC
Effective Date: December 28, 2025
Last Updated: December 28, 2025
This Privacy Policy describes how Matrix Labs USA LLC (“Matrix Labs USA,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit our website, create an account, place an order, contact us, or otherwise use our services (collectively, the “Services”). By using the Services, you acknowledge that you have read and understand this Privacy Policy.
CONTACT
Matrix Labs USA LLC
Email: info@matrixlabsusa.com
Website: matrixlabsusa.com
INFORMATION WE COLLECT
Information you provide to us
We collect information you provide directly, which may include your name, email address, phone number, billing address, shipping address, account credentials, order details, and communications you send to us (such as support requests).
Transaction and payment-related information
We do not intentionally collect or store full payment card information because we do not process credit/debit card payments directly through the Services at this time.
If you pay by Zelle or Venmo, you will initiate payment through your financial institution. We may collect and store details necessary to reconcile and document the transaction, such as payer name, payment confirmation, date/time, amount, and any reference information you provide.
If you pay through BTCPay (or a similar cryptocurrency checkout flow), the payment process may involve wallet addresses, transaction IDs, and blockchain-related information necessary to confirm payment and complete the order. Blockchain transactions may be publicly visible on the applicable network. We may store the minimum information needed for accounting, fraud prevention, and order fulfillment, such as transaction identifiers, timestamps, and payment status.
Information collected automatically
When you use the Services, certain information may be collected automatically, including IP address, device type, browser type, operating system, approximate location derived from IP address, pages viewed, time spent, links clicked, and similar usage information. This data is used for security, site functionality, and performance improvement.
Information from third parties
We may receive information from third parties that support our operations, such as shipping carriers (delivery and tracking updates), hosting providers, fraud-prevention or security tools, and website infrastructure services.
COOKIES AND SITE TECHNOLOGIES
Our site uses cookies and similar technologies to support core functionality (such as maintaining sessions, saving preferences, and keeping items in your cart), security, and performance. You can control cookies through your browser settings. Blocking or deleting cookies may affect certain features of the Services, including account login and checkout functionality.
HOW WE USE INFORMATION
We use information to operate, maintain, and improve the Services, including to:
Process, confirm, and fulfill orders
Create and manage accounts
Provide customer support and respond to inquiries
Send order-related communications such as confirmations, shipping updates, delivery notices, and service messages
Verify transactions, prevent fraud, detect abuse, and protect the security of the Services
Maintain business records, accounting documentation, and compliance logs
Improve site functionality, reliability, and user experience
COMMUNICATIONS, EMAIL, AND TEXT MESSAGING
Service messages
When you create an account or place an order, we may contact you by email and/or text message for transactional and service-related purposes. These messages may include verification prompts, order confirmations, shipping updates, delivery notifications, account security alerts, and responses to support requests.
Marketing messages
If we offer promotional or marketing messages (including marketing text messages), we will provide a way to opt out. You can unsubscribe from promotional emails using the link in the email, and you can opt out of text messages by replying STOP (or by following the instructions provided in the message). Opting out of marketing does not affect transactional or service messages that are necessary to provide the Services.
Message and data rates may apply for SMS depending on your carrier and plan. Wireless carriers are not responsible for delayed or undelivered messages.
HOW WE DISCLOSE INFORMATION
We do not sell your personal information for money.
We may disclose information as needed to operate the Services, including to:
Service providers
We share information with vendors that help us run the website and business operations, such as hosting providers, security services, email delivery tools, customer support tools, and order management systems. These providers may process information only for the services they provide to us.
Shipping and logistics partners
We share information with carriers to ship orders and provide tracking updates, which typically includes name, address, and contact information.
Professional advisors and compliance
We may disclose information to professional advisors (legal, accounting, tax, insurance) as necessary to run our business and comply with obligations.
Legal and safety
We may disclose information if required by law, legal process, or governmental request, or if we believe disclosure is necessary to protect rights, safety, security, and integrity of Matrix Labs USA, our customers, or others, including in fraud prevention investigations.
Business transfers
If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.
DATA RETENTION
We retain personal information for as long as reasonably necessary to provide the Services, maintain operational and financial records, comply with legal obligations, resolve disputes, enforce agreements, and support fraud prevention and security efforts. Retention periods vary by information type and business need.
SECURITY
We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and using secure networks when interacting with the Services.
YOUR CHOICES
Email preferences
You can opt out of promotional emails at any time using the unsubscribe link. Transactional and service emails may still be sent when necessary.
Text messaging preferences
You can opt out of promotional text messages by replying STOP or following the instructions in the message. Transactional/service texts may still be sent when necessary for order fulfillment, account security, or support.
Cookie controls
You can control cookies through your browser settings.
THIRD-PARTY LINKS
The Services may include links to third-party sites. We are not responsible for the privacy practices of third parties. Review their policies before providing information.
AGE RESTRICTION
The Services are intended for individuals who are at least 21 years old. We do not knowingly collect personal information from anyone under 21. If you believe someone under 21 has provided information to us, contact us and we will take appropriate steps to delete it.
U.S.-ONLY OPERATIONS AND INTERNATIONAL USERS
We currently ship within the United States only. If you access the Services from outside the United States, you understand that your information may be processed and stored in the United States, where data protection laws may differ from those in your jurisdiction.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you may have rights under applicable privacy laws, which may include the right to request access to personal information we collected about you, request deletion of certain personal information, and request correction of inaccurate personal information. You may also have the right to opt out of certain forms of “sharing” for cross-context behavioral advertising; at this time, we do not operate advertising pixels or cross-site behavioral ad tracking on the Services.
To submit a request, email info@matrixlabsusa.com. We may require verification of identity before responding. You may use an authorized agent where permitted by law, subject to verification and proof of authorization. We will not discriminate against you for exercising your rights.
DO NOT TRACK
Some browsers provide “Do Not Track” signals. Because there is no consistent industry standard, we do not guarantee that we respond to all Do Not Track signals. Where legally required, we honor applicable opt-out preference signals to the extent supported by our site configuration.
Matrix Labs USA LLC is committed to providing a website experience that is accessible to the widest possible audience, regardless of technology or ability. We work to improve usability and accessibility so visitors can navigate, understand, and interact with our content and services.
Matrix Labs USA LLC is committed to providing a website experience that is accessible to the widest possible audience, regardless of technology or ability. We work to improve usability and accessibility so visitors can navigate, understand, and interact with our content and services.
Our approach
We aim to align our website with generally recognized accessibility best practices. Accessibility is an ongoing effort, and we review our site periodically to identify opportunities to improve compatibility with assistive technologies and modern browsers.
Accessibility features and considerations may include:
Clear navigation and readable page structure
Reasonable color contrast and text legibility where possible
Keyboard navigation support where practical
Alternative text on key images where appropriate
Form labels and checkout usability improvements where practical
Third-party content and tools
Some content or functionality on our website may be provided through third-party platforms, plugins, or integrations. These items may not be fully under our control and may not conform to all accessibility standards. We do not guarantee the accessibility of third-party websites, applications, or embedded tools, even when they are linked from or integrated into our website.
Limitations
While we work to improve accessibility, we cannot guarantee that every part of the website will be accessible to every user at all times. Certain pages or features may be affected by updates, platform limitations, or compatibility issues with specific assistive technologies.
Need help or want to report an issue?
If you experience difficulty accessing any part of our website, please contact us so we can assist you and work to improve the experience.
Email: info@matrixlabsusa.com
When contacting us, please include:
The page URL where you experienced the issue
A brief description of the problem
The device, browser, and any assistive technology you are using (if applicable)
We will make reasonable efforts to respond and to provide information in an accessible format when possible.
INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY / RESEARCH USE ONLY
INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY / RESEARCH USE ONLY
All content provided on this website is for informational and educational purposes only.
All products offered by Matrix Labs USA LLC are intended strictly for research use only and are not for human or veterinary consumption. Products are not intended to diagnose, treat, cure, or prevent any disease.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Continued use of the Services after an update means you accept the revised policy.